5dpyramids (“we” and “us”) operates the website https://www.5dpyramids.com (“Website”). By placing an order through this Website, you agree to the terms below. These terms are designed to ensure clarity, mutual understanding, and protection for both parties.
1. General
All orders are subject to stock availability. While we strive to maintain accurate stock information on our Website, discrepancies may occasionally occur. In such cases:
We will fulfill the available items in your order.
We will contact you regarding the unavailable items to offer either:
A refund, or
The option to wait for restocking.
2. Shipping Costs
Shipping costs are calculated at checkout based on item weight, dimensions, and delivery destination. Shipping fees:
Are collected at the time of purchase.
Are final and non-refundable once the item is shipped.
3. Returns
3.1 Returns Due to Change of Mind
We accept returns due to a change of mind under the following conditions:
Return request must be made within 14 days of receiving the item.
Items must be unused, in original packaging, and in resellable condition.
Return shipping is at the customer’s expense, and you must arrange your own return.
Once we receive and approve the return:
A store credit will be issued.
The shipping fee is non-refundable.
3.2 Warranty Returns
We honor valid warranty claims submitted within 90 days of item receipt.
Process:
Customers must pre-pay return shipping, which will be reimbursed upon approval of the claim.
Once the returned item is received and verified (within 7 business days), you will have the option of:
A refund to your original payment method, or
A replacement item, if stock is available.
Note: Replacement products will be delivered within 3 working days after verification is complete.
4. Delivery Terms
4.1 Domestic Transit Time
Delivery within the country typically takes 2 – 7 business days.
4.2 International Transit Time
International orders generally take 15 – 20 business days (standard shipping).
Specific delivery times vary depending on the selected courier at checkout.
4.3 Dispatch Time
Orders are dispatched within 3 business days after payment confirmation.
Our warehouse operates Monday to Friday (excluding national holidays).
4.4 Change of Delivery Address
Delivery address changes can be made any time before dispatch.
4.5 Items Out of Stock
Out-of-stock items will be cancelled and refunded.
The rest of the order will be dispatched as scheduled.
4.6 Delivery Delays
If your order exceeds the expected delivery time, please contact us to initiate an investigation.
5. Tracking Notifications
Once your order is dispatched, you will receive a tracking link via email to monitor your shipment.
6. Damaged Parcels
If your parcel arrives damaged:
If possible, reject it upon delivery and notify our customer service.
If already accepted, contact us immediately with photographic evidence.
7. Duties & Taxes
7.1 Sales Tax
Sales tax is included in the displayed product prices.
7.2 Import Duties & Taxes
International orders may be subject to import duties and taxes, which are the customer’s responsibility.
If you refuse to pay duties upon arrival:
The package will be returned at your expense.
You will be refunded the value of the goods, minus:
Return shipping costs
Original shipping costs (non-refundable)
8. Cancellations
If you change your mind before dispatch, you may cancel your order. If the order has already been shipped, please refer to our Returns Policy.
9. Claims for Lost or Damaged Parcels
9.1 Damaged in Transit
We will issue a refund or replacement after the courier completes the investigation.
9.2 Lost in Transit
If the parcel is confirmed lost after courier investigation, we will provide a refund or replacement.
10. Customer Support
For all inquiries, including cancellations, returns, and refunds, please contact:
📧 Email: 5dpyramids@gmail.com
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